FAQ

Will you be able to help me to have a bath?

Yes as long we carry out a risk assessment and a safe system to carry out the task is in place.

How do I pay for the service?

We issue a bill for our private clients at the beginning of every month, you can pay by cheque or make a payment directly into the bank, details will be on the invoice, if you prefer, you can set up a direct debit. For service users who have their contract with The Social Services, we invoice Social services and they will send you a bill.

My husband is self-conscious and embarrassed since he had a stroke, can he have a male care worker?

Yes, we have a team of male carers who are both professional and sensitive.

Can I trust the carers?

Our team have been checked by the police and Criminal record Bureau. They do not begin work until the certificate is on their file with no criminal convictions. You will form a relationship and this will be based on mutual trust.

What time can I expect my calls?

We will work out a schedule that fits both your requirements and the availability we have.